Careers

Career Opportunities

Technical Trainer- Administrative Office

Position Summary

Conducts a variety of training classes and seminars on subjects including soft skills, leadership, and technical skills.  Primary responsibilities are to deliver technical training on various computer systems to all company employees, and to conduct comprehensive teller, teller supervisor, customer service representative (CSR), and other employee job training including but not limited to policies and procedures, navigation and use of job specific computer systems, and all functions common to the above listed positions.  Develops and implements training programs including on-the-job (OJT) coaching, refresher classes, and advanced job task classes related to above listed positions.  Oversees total job training program including traveling to Banking Offices for continued OJT coaching, competency-based performance assessments, and post-training testing.  Consults with department managers and the Director of Training to determine the effectiveness of job-specific training programs and implements next steps.  Assists in ensuring that policy and procedure manuals are kept current.  Responsible for compiling and distributing quarterly and annual employee training reports.  Oversees the creation, revision, and placement of forms, information, and resource links on the company Intranet.

Essential Duties and Responsibilities  (Other duties may be assigned.)

• Conduct training classes and seminars on a variety of topics such as technical, soft skill, and leadership.  Specifically new employee orientation, product training, use of computers and software, and teller, teller supervisor, customer service representative (CSR), and other identified job training.
• Confer with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.
• Formulate training plans based on core job components and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Select or develop teaching materials such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, self-study activities, and reference works.
• Select or develop testing and evaluation procedures to be used during training as well as pre- and post-training.
• Test trainees to measure progress and to evaluate effectiveness of training.
• Make reports to supervisors on employee progress during training periods.
• Maintain training database, and publish quarterly and annual reports.
• Design training curriculum and methods to improve effectiveness.
• Write department policy and procedure manuals.  Consult with managers, subject matter experts, and other key contacts to document policies and procedures including system navigation and input.  Assist with review and receive updates to keep manuals current.  Provide information to employees regarding urgent changes made prior to formal manual revisions.
• Ensure Training Room and all equipment is in good working order and ready for various classes.  Coordinate with the IT Department as needed for equipment repairs, system malfunctions, etc.
Essential Duties and Responsibilities – cont
• Conduct training classes and seminars on a variety of topics such as technical, soft skill, and Receive requests for new and/or revised forms and letters.  Work with requestors to ensure forms are accurate and user-friendly.  Coordinate review of letters with Marketing, Compliance, and Security personnel as needed.
• Assist in planning and publishing Training Department calendar, and in scheduling other training events as needed.
• Coordinate training class enrollments including sending confirmations and handling cancellations, enrollment rescheduling, etc.
• Maintain Training Department Library by overseeing the Master Library Resource Catalog and tracking items borrowed and returned.  Recommend additional resource purchases.
• Participate in building a comprehensive corporate environment by encouraging employee welfare activities and events, and highlight focus on company culture and philosophies.

Qualifications
• Bachelor’s degree and at least 3 years proven training experience, or an equivalent combination of education and experience.
• Proven training skills including facilitation, classroom management, and one-on-one and other instructional styles.
• Proven problem resolution, conflict resolution, time management, and decision-making skills.
• Strong interviewing, negotiating, and coaching skills.
• Ability to analyze processes for efficiencies and/or improvements.
• Effective oral and written communication skills.  Technical writing skills a plus.
• Strong technical skills.
• Excellent customer service and interpersonal skills.
• Able to motivate and generate enthusiasm among trainees.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel, PowerPoint).
• Ability to travel as needed and upon request.

Commercial Loan Documentation Processor- Administrative Office- Lexington, SC

Position Summary

Responsible for preparing loan packages based on receipt of loan worksheets and commitment letters from commercial bankers.  Preparation includes accurately completing loan documentation, ordering and reviewing title work, verifying insurance coverage, ordering and/or completing additional external documents (e.g., flood, appraisal, Census Tract, Secretary of State, etc).  Also coordinates with loan closing attorneys to ensure timely delivery of loan package.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Order, review and approve title work for real estate loans and notify commercial banker or retail banker of any problems and issues related to title exceptions, property liens and encroachments, judgments, rollback and unpaid taxes, etc.
• Order, review and approve all outside appraisal requests received from commercial bankers, retail bankers, and branch paralenders.  Stay abreast of regulatory and compliance issues that impact appraisal process, specifically Uniform Standards Professional Appraisal Practice (USPAP).
• Review and approve all in-house evaluations.
• Demonstrate proficiency in analyzing and interpreting loan requests and documents of varying degrees of complexity.  Consumer and commercial loan requests include real estate and/or other collateral, collateral substitutions, new loans, loan modifications, and renewals with increases.
• Interpret and apply Bank policies such as loan-to-value ratio, appraisal criteria, etc to loans.
• Exhibit a working knowledge of general lending policies and practices.
• Prepare system-generated loan documents accurately based on information supplied by commercial bankers (e.g. loan worksheet, commitment letter, loan report, etc.) and, with regard to real estate loans, information received from closing attorneys, tax assessors, etc..
• Identify insurance policies accurately (e.g., hazard, collision, builders risk, workers comp, general liability, flood, etc.) and review policies to confirm adequate coverage for loan.
• Prepare and send wires and various Bank tickets to accompany loan packages to attorneys.
• Complete Documentation Checklist indicating received items and items that are pending, missing, incomplete and/or questionable.  Includes reviewing and verifying executed loan documents received from closing attorneys.
• Liaison with closing attorneys to deliver total loan package to be used at loan closing.
• Partner with commercial bankers, retail bankers and banking office paralenders to ensure that loan process is smooth and to resolve documentation and timing issues as necessary.
• Maintain customer service focus on internal and external customers to encourage positive business relationships.
• Stay abreast of regulatory and compliance issues that impact credit decisions and loan documentation including Fair Lending, HMDA, Credit Life, and Wolters Kluwer Financial Services resources.  Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Demonstrate working knowledge of all Bank loan products and services.

Qualifications
• High school diploma or equivalent and 7 years related experience; or an equivalent combination of education and experience.
• Effective oral and written communication skills.
• Ability to maintain professional focus.
• Ability to compute basic to moderately complex math calculations.
• Proven problem-solving, critical thinking, and analytical skills.  Ability to interpret a variety of information furnished in written, oral, diagram, or schedule form.
• Exhibit attention to detail and accuracy.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills.  Ability to prioritize.
• Demonstrate willingness and desire to interact in a team environment.

 

Deposit Sales Support Associate- Administrative Office- Lexington, SC

Position Summary

This position is responsible for providing a high level of customer service, maintaining high quality work standards, meeting deadlines pertaining to deposit consumer and business accounts.    This position will also be cross-trained for other positions in the Bank’s Deposit Sales Support area.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Timely review of imaged documents
• System verification
• Review of deposit consumer and business accounts to insure policies and procedures are followed
• Monitor CIP compliance on deposit consumer and business account documents

Qualifications
• High school diploma or Equivalent and 2 years bank experience, or an equivalent combination of education and experience.
• Bank deposit account review and regulatory experience a plus.
• Ability to compute basic to moderately complex math calculations.
• Ability to multi task and manage priorities and deadlines.
• Proficiency in Excel
• Scanning experience.

Tellers- Northeast Columbia

Position Summary
This position will provide teller coverage at various banking offices and is responsible for providing quality transactions and efficiency to customers who prefer personal interaction with the Bank.  Also responsible for proactively recognizing additional financial needs of customers and referring them to other Bank staff as applicable.

Essential Duties and Responsibilities
•Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks, taking large commercial deposits, cash advances, etc.
•Balance daily work in accordance with established Bank policies and procedures.
•Handle proportionate volume of work based on banking office demands to include WebCapture.
•Resolve customer  issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
•Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.

Qualifications
•High school diploma or equivalent required.
•Cash handling experience preferred.
•Effective oral and written communication skills.
•Demonstrate willingness and desire to interact in a team environment.
•Ability to prioritize and multi-task.
•Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
•Ability to compute basic to moderately complex math calculations.
•Basic problem-solving and analytical skills.
•Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
•Proficiency in using personal computers and office products (e.g., Word, Excel).
•Bi-lingual in Spanish (a plus)

 

 

On-Call Teller - Augusta

Position Summary

Responsible for providing quality transactions and efficiency to customers who prefer personal interaction with the Bank.  Also responsible for proactively recognizing additional financial needs of customers and referring them to other Bank staff as applicable.

Essential Duties and Responsibilities

• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit or obtaining authorization as needed, issuing official checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include WebCapture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral.  Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Ability to lift up to 50 lbs.
• May be required to perform other duties as assigned.

Qualifications
• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
•  Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Bi-lingual in Spanish (a plus)

Tellers - Powdersville, Easley, & Downtown Greenville

Position Summary

This position will provide teller coverage at various banking offices and is responsible for providing quality transactions and efficiency to customers who prefer personal interaction with the Bank.  Also responsible for proactively recognizing additional financial needs of customers and referring them to other Bank staff as applicable.

Essential Duties and Responsibilities

• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include WebCapture.
• Resolve customer  issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Bi-lingual in Spanish (a plus)

 

 

Part Time Teller (5 days/week)- Irmo

Position Summary

Responsible for providing quality transactions and efficiency to customers who prefer personal interaction with the Bank.  Also responsible for proactively recognizing additional financial needs of customers and referring them to other Bank staff as applicable.

Essential Duties and Responsibilities

• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit or obtaining authorization as needed, issuing official checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include WebCapture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral.  Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Ability to lift up to 50 lbs.
• May be required to perform other duties as assigned.

Qualifications
• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
•  Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Bi-lingual in Spanish (a plus)

Part Time Teller (3 days/week) - Forest Acres

Position Summary

Responsible for providing quality transactions and efficiency to customers who prefer personal interaction with the Bank.  Also responsible for proactively recognizing additional financial needs of customers and referring them to other Bank staff as applicable.

Essential Duties and Responsibilities

• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit or obtaining authorization as needed, issuing official checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include WebCapture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral.  Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Ability to lift up to 50 lbs.
• May be required to perform other duties as assigned.

Qualifications
• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
•  Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Bi-lingual in Spanish (a plus)